Our policies

“The money donated by the citizens, associations and corporations of Brome-Missisquoi is reinvested in the Centre Hospitalier de Cowansville or in the Brome-Missisquoi region, by and at the discretion of the BMP Foundation, in accordance with the specific wishes of its donors. No organization can decide on the direction of your donations without the formal approval of the BMP Foundation Board.”

– Mario Lagimonière, President of the BMP Foundation

 

BMP Foundation Policies:

 

Privacy Policy

  • Respect for the privacy of the BMP Foundation’s employees, donors, volunteers, patients at the BMP Hospital (including other organizations working in the Brome Missiquoi region’s health sector) and their families is fundamental to the BMP Foundation.
  • Data protection by individuals who work directly or indirectly with the BMP Foundation. This includes the use of keys that allow access to the Foundation’s premises as well as its facilities, safety deposit box, credit card, cheques, donation receipts, etc.
  • Each employee or director undertakes to respect the confidential data of donors, employees, directors and volunteers of the Foundation as well as patients and families receiving care from the BMP Hospital (including other organizations working in the Brome-Missiquoi region’s health sector).
  • In addition, the individual undertakes, at all times, to keep confidential the information specific to the Foundation’s activities and not to disclose its content, nor to make any personal use of it or for the benefit of others.
  • This policy is effective as of the employee’s or volunteer’s first day of employment and continues indefinitely.

 

Data protection by the Foundation

  • The BMP Foundation undertakes not to sell its donor lists. It will exchange certain information with other non-profit organizations only if the donor has previously provided consent in the online donation form. The only data collected will be the name and address of the donor.
  • The BMP Foundation also undertakes to destroy any paper document containing personal information, particularly credit card information, once the administrative procedure has been completed.

 

Donor Bill of Rights

Out of respect for its donors and in order to ensure that they are fully recognized as benefactors, the BMP Foundation hereby declares that any person, organization or company making a donation is entitled to:

  • To be informed of the BMP Foundation’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively  for their intended purposes;
  • To be informed of the identity of those serving on the BMP Foundation’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities;
  • To have access to the BMP Foundation’s most recent financial statements;
  • To be assured their gifts will be used for the purposes for which they were given;
  • To receive appropriate acknowledgement and recognition;
  • To be assured that information about their donations is handled with respect and with confidentiality to the extent provided by law;
  • To expect that all relationships with individuals representing the BMP Foundation to the donor will be professional in nature;
  • To have the opportunity for their names to be deleted from mailing lists that the BMP Foundation may intend to share;
  • To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

 

Code of Ethics and Professional Conduct

  • Members of the Board of Directors, related committees, volunteers and all employees of the BMP Foundation recognize their responsibility to protect the donor public, which makes it possible to carry out the Foundation’s mission.
  • By adhering to this code of ethics and professional conduct, they assure the public that the BMP Foundation is trustworthy and take concrete steps to sustain such trust.
  • This Code of Ethics and Professional Conduct sets out the duties and obligations of the members of the Board of Directors, related committees, volunteers officially working for the Foundation and all its employees in their various reports relating to the performance of their duties. It is the responsibility of the Board of Directors, which will make it available to anyone who requests it. The Code may be amended by a two-thirds vote of the members of the Board of Directors at a special meeting of the Board called for that purpose.
  • The members of the Board of Directors and all volunteers work with the BMP Foundation free of charge and receive no financial or material benefit.
  • The members of the Board of Directors, other volunteers and all employees actively participate, in a spirit of cooperation, in the implementation of the BMP Foundation’s general orientations. Board members, other volunteers and all employees undertake to respect the confidentiality of exchanges and discussions as well as any contribution to the Foundation, unless the donor himself has expressly consented to its disclosure.
  • Members of the Board of Directors, other volunteers and all employees undertake to behave and be transparent with regard to the Foundation’s business, provided that the principle of confidentiality of people’s private lives is respected. Among other things, they undertake to respond without delay to any request concerning its activities and its annual report.
  • Board members, other volunteers and all employees are committed to avoiding any conflict of interest situation, as defined in the Conflict of Interest Policy, and board members, other volunteers and all employees are committed to avoiding any discriminatory conduct based on gender, race, colour, religion, disability or political opinion.
  • At all times, organized fundraising activities will be in good taste and respect recognized philanthropic standards and will not use children in a degrading or inappropriate manner for the promotion or conduct of the activity. Only legal and ethical means will be allowed.
  • Members of the Board of Directors, other volunteers and all employees are committed to keeping themselves regularly informed of laws and regulations, as well as any major studies concerning the development and conduct of practices affecting the world of philanthropy.
  • Members of the Board of Directors, other volunteers and all employees undertake to respect the willingness expressed by certain donors to use their donation for a specific purpose unless the said donor has consented to a different use.

 

Commentary Policy

Do you have a comment for a staff member or volunteer or a situation that you feel is inappropriate? We invite you to read our feedback management policy.

Verbal comment

  • Upon receipt of an oral comment, it will be processed immediately by a staff member.
  • If the comment requires further analysis, it is then forwarded in writing to the manager of the activity or team involved. The document will include the name, telephone number, street and e-mail address of the complainant and a summary. The activities and/or persons involved will also be mentioned.
  • The manager must acknowledge receipt of the document within two business days.

Written commentary

  • The written comment received must include the information mentioned above. It will be transferred to the manager of the activity or team involved.

Regulation of a comment

  • The comment will be dealt with and resolved as quickly as possible, in a manner that is fair, impartial and respectful to all individuals involved.
  • The person responsible for the comment must attempt to resolve the situation within ten working days. If, however, this cannot be resolved, the file will be transferred to the director or president in charge.
  • The complainant must be kept informed of the status of his or her comment and will receive clear and detailed reasons for the final decision.
  • If the latter is dissatisfied with the processing or the final verdict, he may request that his comment be transferred to a superior. The processing will be carried out within ten working days and will be resolved within one month of receipt.

Documenting comments

  • The manager must keep a copy of any comments that cannot be resolved immediately upon receipt.
  • Management will maintain a complete record of the comments received including all details of its processing and resolution. A summary will be presented to the Board of Directors each year.